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Complaints conditions

The Complaints Procedure describes the normal business cooperation between the buyer and the seller.

Complaints department

Mgr. Andrea Stuchlíková – AST DESIGN
Bratislavská 2508/47
911 05 Trencin
Slovak Republic

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Warranty conditions

When receiving the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. If damage to the packaging is found indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier.

Sídlo spoločnosti

How to handle a complaint

If the goods are not in accordance with the purchase contract upon receipt by the buyer (hereinafter referred to as "non-conformity with the purchase contract"), the buyer has the right to have the seller bring the item into a condition that complies with the purchase contract, free of charge and without undue delay.

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Consumables

By law, the warranty does not cover wear and tear caused by normal use of the item and cannot be confused with the lifespan of the product.

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Warranty service

For goods sold with a warranty longer than 24 months, free service is provided after the 24-month period. In the event of a defect in the goods after the 24-month period, such goods will be accepted for service and will be repaired or replaced with another item with the same or better parameters. If neither of these solutions is possible, a credit note will be issued. The seller undertakes to complete such service within 30 days of receipt of the goods.

 

If you need advice regarding a model in our e-shop, do not hesitate to contact our professional advice at +421 918 462 469 .

 

In Trenčín, on January 12, 2025

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